Privacy policy

Last updated: September 19, 2026

ROVA TR operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, our customers, with a personalized shopping experience (the "Services"). ROVA TR is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you visit or use the Services, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information, such as your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, such as credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information, such as your username, password, security questions, preferences, and settings.
  • Transaction information, such as products you add to your cart or wish list, purchase, return, exchange, or cancel, as well as your transaction history.
  • Communications with us, such as information you provide when contacting us, including when submitting a customer support request.
  • Device information, such as information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, such as information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, for example when you create an account, visit or use the Services, contact us, or otherwise provide personal information to us;
  • Automatically through the Services, for example from your device when you use our products or services or visit our websites, including through cookies and similar technologies;
  • From our service providers, for example when we engage service providers to provide certain technologies or when they collect or process personal information on our behalf;
  • From business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services. We use your personal information to perform our contract with you, process payments, ship orders, remember your preferences and products of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as product recommendations based on your purchases. This may also include using your personal information to better personalize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, for example to send marketing, advertising, and promotional communications by email, text message, or post, and to show you online advertisements for products or services on the Services or other websites based on your previous purchases, items added to your cart, and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraud or unlawful, harmful, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with others.
  • Communicating with You. We use your personal information to provide customer support, respond promptly, deliver effective services, and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in legal discovery, to conduct or defend potential or existing litigation or other legal disputes, and to investigate or enforce possible violations of our terms or policies.

How We Share Your Personal Information

In certain circumstances, and subject to this Privacy Policy, we may share your personal information with third parties for legitimate purposes. Examples include:

  • Sharing information with Shopify, vendors, and other third parties that provide services on our behalf, such as information technology management, payment processing, data analytics, customer support, cloud storage, shipping, and delivery services.
  • Sharing information with our business and marketing partners to provide marketing services and advertising. For example, we use Shopify to help support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of sharing information about you for targeted advertising and marketing based on your online activities across different merchants and websites.
  • When you direct, request, or consent to sharing certain information with third parties, for example to ship products to you or when you use social media widgets or login integrations.
  • Sharing information with our affiliates or other entities within our corporate group.
  • Sharing information in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, or the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transferred to and shared with Shopify and third parties located outside your country of residence in order to provide and improve the Services. In addition, to protect, grow, and improve our business, we use certain enhanced Shopify features that make use of data and information obtained from your interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected in connection with your interactions with our Store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information and responding to requests to exercise your rights relating to its use for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms and may be available for use by us or third parties without limitation. The inclusion of such links in the Services does not imply any endorsement of the content of the linked platforms or of their owners or operators unless explicitly stated otherwise in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the legal age of majority in your jurisdiction. If you believe your child has provided personal information to us, you may contact us using the details below to request deletion of that information. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may also not be secure while in transit. We therefore recommend that you do not use insecure communication channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may deny a request where permitted by law.

  • Right to Access/Know. You may have the right to request access to personal information we hold about you.
  • Right to Delete. You may have the right to request deletion of personal information we hold about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information.
  • Right to Data Portability. You may have the right to receive a copy of personal information we hold about you and, under certain conditions and subject to certain exceptions, request that it be transferred to a third party.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option in those emails. If you opt out, we may continue to send non-promotional emails, such as emails relating to your account or orders you have placed.

You may exercise these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and any additional rights you may have, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may appoint an authorized agent to make a request on your behalf. Before accepting such a request, we may require the agent to provide proof of authorization to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request within a reasonable period in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us at the details below or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, unless the data is transferred to a country determined to provide an adequate level of protection, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contractual mechanisms issued by the relevant United Kingdom authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any notices required under applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise a right available to you, please call or email info@rova.tr, or contact us at ROVA TR, 1730. Sokak No:42, 34538 İstanbul TR-34, Türkiye.